Frequently Asked Questions

FAQ

Orders

Can I change my order?

Can I cancel my order?

Can I change the email address to my order?

Shipping

Can I change my shipping details?

Do I qualify for free shipping?

Do you ship internationally?

When will my order get shipped? When will I receive my order?

How do I track my order?

Discounts, Promos and Payments

Can I enter multiple discount codes?

How do I pay for my order?

Do I have to create an account to shop?

Why isn't my discount code working?

Do I need a PayPal account to use PayPal checkout?

Returns, Exchanges and Refunds

I have missing item/s. I have damaged item/s. I received a wrong item. I ordered the wrong item/s. What do I do?

Can I return items for an exchange or refund?

Others

Other concerns?